site.btaLabour Inspectorate Receives over 12,000 Calls to National Hotline in 2025

More than 12,000 calls were received by the national telephone line of the General Labour Inspectorate in 2025, the executive agency's press office said on Friday. The figure does not include calls to the direct telephone numbers of the agency's regional directorates across the country.

According to the survey forms submitted through the various information-access channels maintained by the agency, service users identify telephone consultations as their preferred means of communication and obtaining information on issues of interest to them.

The national telephone line is a single number available throughout the country for consultations related to the agency's administrative services, as well as on matters within the Labour Inspectorate's remit, including compliance with labour legislation, legislation on healthy and safe working conditions, employment promotion, labour migration and labour mobility, among others. Reports of violations can also be submitted via the line.

Employers most frequently seek advice on applying regulatory requirements and complying with their obligations in organizing the work of enterprises, concluding and terminating employment contracts, remuneration, determining compensation under the Labour Code and deadlines for its payment, employing third-country nationals, and other matters.

Employees most often ask questions about the establishment and termination of employment relationships, wages and compensation and deadlines for their payment, working hours, breaks and leave, protection against dismissal, overtime work and work during public holidays. They also frequently seek advice on how to report violations, the deadlines for inspections by labour inspectors and receiving a response.

For every report received by the agency concerning work without an employment contract, including verbally agreed working conditions such as remuneration, working hours and other terms, it is necessary for the employees to be found at their workplaces and cooperate with the control authorities so that the law can be enforced more effectively. Labour inspectors must establish beyond doubt that the worker is at the given workplace and is working for the respective employer without a written document. In such circumstances, they may declare the existence of an employment relationship by means of an order.

Labour inspectors identified more than 96,000 violations of labour legislation in the first six months of 2026. During this period, 24,772 inspections were carried out. A total of 1,774 workers were found to be working without employment contracts. Inspectors also identified 51,576 violations related to ensuring healthy and safe working conditions.